Frequently Asked Questions
We’ve got all your answers.

What are your fees and policies?

You can see pricing on our services page (BONUS: we charge flat rate fees)! Our policies are simple. We only ask that you give us 24 hours notice if you need to reschedule or cancel your appointment. If this doesn’t occur, there will be a fee of $30. If we have to remove cat and/or dog feces there is a $30 fee. We ask that you give us an reliant way to enter your home. If we have to wait, we will charge a fee.* All sales are final.

*Fee varies depending on wait time.

Do you bring your own cleaning supplies, products, and equipment?

Yes. Our cleaners bring only 4 tested and trusted products gentle for your home and their hands. We provide double HEPA certified filter vacuums.  As you know every home is different so if there is a particular product you would like us to use please let us know.

What is included in a standard cleaning?

Each area of the house goes through our Bee-autiful checklist. Below are all the standard items.

BATHROOMS

  • Showers / bathtubs rinsed and cleaned
  • Toilets cleaned
  • Countertops wiped
  • Sinks, faucets, and fixtures cleaned
  • Cabinet exteriors cleaned
  • Mirror cleaned
  • Towels neatly hung and/or folded
  • Floors mopped and/or vacuumed
  • Trash emptied

KITCHEN

  • Sinks, faucets, and fixtures cleaned
  • Dishes washed
  • Microwave exterior & interior cleaned
  • Countertops and backsplash wiped
  • Cabinet exteriors cleaned
  • Floors mopped and/or vacuumed
  • Furniture and visible surfaces wiped
  • Baseboards dusted
  • Reachable vents dusted
  • Trash emptied

BEDROOMS

  • Beds made
  • Clothes folded
  • Picture frames dusted
  • Floors vacuumed
  • Furniture and visible surfaces wiped and dusted
  • Baseboards dusted
  • Reachable vents dusted
  • Trash emptied

OTHER LIVING AREAS

  • Furniture and visible surfaces wiped and dusted
  • Floors mopped and/or vacuumed
  • Reachable vents dusted
  • Trash emptied

EXTRA SERVICES (Additional Time Required)

  • Inside Refrigerator
  • Inside Oven
  • Inside Cabinets
  • Organization

If you have special requests or priorities, please feel free to contact us.

What cities are you available in?

We are currently willing to travel up to 25 miles out of Minneapolis. We also serve the community of Faribault!

Please see our full list of cities here.

How does the cleaner enter my home?

Before your appointment, we will work with you one-on-one to determine the best way to enter your home. However, we don’t recommend house keys.

What happens if something goes wrong during my appointment?

If something goes wrong during your appointment, we will immediately communicate with you and make arrangements.

What payment methods do you accept?

We encourage you to pay your invoice online. This method is safe and secure. Other forms that are accepted are cash or check.

Do the cleaning professionals go through background checks?

Before your cleaner is released they go through our certified wings training program. They are thoroughly background checked, referenced, and trained. All of our cleaners are certified through our Work With Purpose program.

We hire the best people so you can have the best cleaner.

Are you hiring?

Yes! We are searching for the cleaning-warriors out there. Check out our careers page for more information.

Do I need to be here?

If you want to be. Of course, we think you should spend your time doing super fun things while we take care of your home. May we suggest…

  • You get a massage
  • Take your family to the park
  • Run errands
  • Go out to eat
  • Go to the como zoo
  • Head to the gym for a sweat sesh
  • Enjoy a Twins, Wild, Vikings, or Timberwolves game

What about my pets?

We are pet-friendly and often enjoy the company! Please let us know of any concerns or pet nuances. We have a pet feces clean up fee of $30.

Do you sell gift certificates?

Yes. Contact hello@cleanerb.com to purchase!
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